Verizon Wireless to issue Refunds to 15 million customers in October 2010 due to mistaken charges

By on Oct 4, 2010 in Business, Finance Comments

Verizon Wireless, through a news release on their website, said that they will issue refunds to around 15 million customers in October and November, 2010.

According to their official statement report dated October 3, the company will apply credits to affected customers through their regular bill, ranging from $2 to $6, while some may receive a higher refund.

The said refund was caused by mistaken past data charges, wherein they discovered that majority of the data session involved minor data exchanges was caused by software into their phones, Verizon Wireless said.

This includes the supposed billing for data sessions that customers did not initiate, such as accessing some web links, with which customers were charged of the standard cost of $1.99 per megabyte per data access.

Verizon Wireless also said that they will issue former customers through checks, and issue refunds to customers every now and then based on their review and close monitoring.

Verizon Wireless values our customer relationships and we always want to do the right thing for our customers.” Deputy General Counsel Mary Coyne said on a statement.

“Our goal is to maintain our customers’ trust and ensure they receive the best experience possible.” She added.

While the company did not disclose the total amount of refunds, there were reports that it may reach about $90 million and is considered as one of the highest refunds made by a telecommunication company.



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