Toyota Recall 2012: Toyota USA recalls 778,000 Toyota RAV4 and Lexus HS 250h over suspension problem

By on Aug 2, 2012 in Automobile, North America, United States Comments

Updated: October 10, 2012 10:50 p.m.

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Toyota USA announced on Wednesday, August 1, 2012 a voluntary safety recall involving around 778,000 vehicles that were sold in the US, affecting 2006 to early 2011 model year RAV4 SUV and 2010 model year Lexus HS 250h cars, due to suspension problem.

2011 Toyota RAV4
Image Credit: Toyota via

According to a press release by Toyota on its official media website that day, this latest recall comprises of around 760,000 Toyota RAV4 and approximately 18,000 Lexus HS 250h, of the said model years, noting that no other Toyota or Lexus vehicles are involved.

As noted by Toyota and Lexus, if the nuts on the rear suspension arms of these vehicles are not properly tightened according to torque specification during a wheel alignment service, there will be an excessive play at the threaded portion of the arm and rust formation will follow.

If this will occur, the threaded portion of the rear suspension arm may wear and the arm could separate, which may cause accidents. Toyota USA spokesman Brian Lyons was quoted telling to CNN that there have been “nine crashes and three minor injuries alleged to be related to this condition.”

Mr. Lyons added that there are also around 99,000 RAV4‘s and 1,000 Lexus HS 250h‘s being recalled in Canada for the same reason, but emphasized that there were no other markets are involved, particularly outside US.

With this, the Japanese car company said that a remedy is currently being developed and will send a notification letter by first class mail to all affected owners, once the remedy becomes available. No target date was mentioned. Owners will then be advised to bring their vehicles to authorized dealer and the remedy service will be for free.

Nevertheless, if a potentially affected driver hears an abnormal noise from the rear of the vehicle, he or she should at once contact any authorized Toyota or Lexus dealer for diagnosis, since it could be a sign that the rear tie rod has become loose.

For more information about this latest Toyota recall, customers are being advised to call Toyota Customer Experience Center at 1-800-331-4331 or to visit Lexus owners may contact Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987; or visit

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