Tim Cook apologizes over Apple Maps problems, suggests Bing, Google, and Nokia maps as options

By on Sep 28, 2012 in Software, Technology Comments

Updated: December 10, 2012 11:00 p.m.

Read Apple Maps stranding people in Australian desert, leads motorists to wrong direction of Mildura

Apple CEO Tim Cook apologizes for the problems concerning the use Apple Maps, and recommended their competitor’s products such as from Bing, Google, and Nokia. This is after a lot of customer complaints surfaced when Apple released an update version of their software, the iOS 6.

Apple Maps

Apple Maps on iPhone
Image Credit: Apple.com

According to a press release at Apple‘s official website this Friday, September 28, 2012, Tim Cook apologized to their unsatisfied customers who had problems using the Apple Maps, which was among the new features that Apple has presented during the event in San Francisco last September 12.

The iOS 6, which was released on Wednesday, September 19, a week after iPhone 5 was unveiled, contains around 200 new features, including the upgraded Apple Maps. However, tons of users complained that the new maps have fewer details, lack of public transit directions and misplaced landmarks, and others.

“With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.” Tim Cook wrote on his apology letter posted at Apple.com, adding that he appreciates all the feedback.

“While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest, and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.” Mr. Cook added.

“When the app told me that I had arrived, I was sitting in a random suburban cul-de-sac. Children were playing in the front yard, the sky was a crisp blue, and I was late for my talk.” New York Times‘ tech columnist David Pogue wrote Wednesday; and is only among those who publicly complained about the new Apple Maps.

Meanwhile, Apple announced last Monday that the iPhone 5 sale have reached 5 million on its first weekend, or three days after it was released last September 21. Two days before the iOS 6 was released, Apple reported that iPhone 5 preorder sales have reached to 2 million in the first 24 hours after its launch.

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