T-Mobile deletes Faron Butler’s dead daughter voicemail after free trial promotion, erased permanently

By on Mar 24, 2012 in Lifestyle, Technology, United States Comments

Cellphone carrier T-Mobile erased the voicemail of Faron Butler‘s daughter, Rhema, who recently passed away at the age of 14, after he joined their free trial of a messaging service, with the company later apologizing for what happened.



Faron Butler, being interviewed at ABC News
Image Credit: ABC News video

As noted at ABC News on Friday, March 23, 2012, Rhema Butler, who was 12 years old when she was diagnosed with desmoplastic cancer and passed away on June 6, 2011, left a voice message on his father’s cellphone but was erased permanently.

“If I had a bad day or week, I’d listen to her voice. I’d listen to it a couple of times a week. She’d be there, saying, ‘Daddy, I love you and I miss you.'” Faron Butler, 51, told ABC News in an interview, with the free trial of T-Mobile’s “voice-to-text” service offered to him a few weeks ago.

“I was going through my messages after a friend called me and was stunned when it said ‘no saved messages.’ I mean, my heart just stopped. It tears me up,” Butler added, noting that T-Mobile did not advise him that Rhema‘s voice messages will possibly be deleted.

Apparently, Faron Butler, who lives in Elma, Washington and has two other children, said he was told by T-Mobile that his daughter’s message will not be retrieved, with the company apologizing to him and released a statement via their official website.

Nevertheless, Butler and his attorney, Chris Crew, said they are preparing legal action asking a court to force T-Mobile to retrieve the voice mails and may file a negligence suit against the company, noting that “it’s technically unbelievable to make that statement”.

On the other hand, T-Mobile representative Graham Crow told ABC News that the company is looking into compensating the family; but Mr. Butler emphasized that it is not enough for the emotional distress they experienced upon the loss of the voicemail of her daughter.



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