Skype explains why service went down worldwide, supernodes offline

By on Dec 23, 2010 in Internet, World Comments

Update December 24, 2010 11:33 p.m.

Read Skype CEO Tony Bates says service still 20% down, after 24 hours of worldwide outrage (Video)

Skype encountered a network connection failure on on December 22, 2010, Wednesday, which began at around 9 a.m. (PST). Millions of Skype Internet phone users around the world were not able to make calls, while some calls were dropped in middle of conversation.

As reported on Skype’s official blog, the cause of the major outrage was due to the failure of the ‘phone directories’ or what they call supernodes, wherein a lot of them went offline and affected some versions of their service.

For that matter, Skype announced their apology for the trouble it brought to their customers worldwide, as well as their solution to the problem.

According to Skype, new ‘mega-supernodes’ are now being created that will resume its service gradually which may take a few hours. However, some features like video calling might take a bit longer.

On Skype‘s Twitter account, a message ‘Skype is now returning to normal’ can be read as of this writing.



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