RIM founder Mike Lazaridis releases latest update on BlackBerry outage (Video)

By on Oct 13, 2011 in Africa, Europe, Internet, Middle East, North America, Smartphone, Technology, United States, World Comments

Updated: October 17, 2011 8:28 p.m.

Read RIM offers free BlackBerry Apps, as gratitude to customers after outage problems

Research In Motion (RIM) founder and Co-CEO Mike Lazaridis released his message on Thursday, October 13, 2011 on the latest status of the BlackBerry outage, as shown in the video below.

RIM founder and Co-CEO Mike Lazaridis,
giving updates on BlackBerry outage

Image Credit: BlackBerry/YouTube

According to Mr. Lazaridis, RIM is now approaching to its normal service of BlackBerry to its customers Europe, Middle East, India and Africa and they are continuously monitoring the system very closely.

“I apologize for the service outages this week; we’ve let many of you down. But let me assure you what we are working round the clock to fix this.” Mike Lazaridis said on the video.

“You can expect better from us; and I expect better from us.” Lazaridis added, noting that he cannot give yet the estimate time of full recovery of the BlackBerry services around the world.

As reported earlier, email systems are now operating and BBM traffic is online and traffic is passing successfully in most areas previously affected, except in three carrier networks in Latin America.

Apparently, these carriers are being serviced by the EMEIA infrastructure and web browsing was said to be still unavailable, in which Europe, Middle East, India, and Africa are still having problems.

As of this writing, there are still a lot of BlackBerry users complaining via the official BlackBerry Facebook page while there are those who said all BlackBerry services are now working and thanking the company.

RIM founder and Co-CEO Mike Lazaridis on BlackBerry outage
Video Credit: BlackBerry/YouTube

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