Globe Official Statement: Globe Telecom Reversed The Charges On The P3 Million Globe BillBy Marhgil Macuha on Dec 11, 2013 in Asia, Business, World •
The P3 Million Globe Bill
Source: PinoyTechBlog / Elmer De Guzman
Globe Telecom issued an official statement today with regards to the over P3 million bill that was issued to Elmer De Guzman. According to their official statement, this was an isolated case. Their system unfortunately did not apply the correct zero rate for the promo De Guzman subscribed into, that’s why he was charged that much.
Globe said that they already reversed the charges to reflect the correct billing. Below is the copy of their official statement as posted on their website:
Globe Telecom statement
December 11, 2013
We wish to clarify the issue concerning the mobile phone charges of Mr. Elmer de Guzman, a postpaid subscriber of Globe Telecom.
We acknowledge that Mr. De Guzman did enroll in the Bridge DataRoamUnlimited promo last November 10, 2013. By enrolling in the promo, the subscriber would not have to pay the regular rate of P2.51 per 10 kilobyte of data. Based on our record, the subscriber data usage was at 11,139,210KB which would amount to more than P3million inclusive of surcharges and VAT.
Unfortunately, based on our initial findings, the system did not apply the correct zero rate for promos on the data usage which inadvertently caused the bill shock. While this is an isolated case, we are taking a proactive step to investigate if there are similar instances in areas other than the UAE where the BDU Roaming promo is being offered.
Globe has reversed the charges to reflect the correct amount in the subscriber’s billing statement. We assure our subscribers that queries on their billing statements are welcome and clarifications will continue to be given priority by our customer service personnel.
We deeply value the trust of our customers and we look forward to strengthening relations with our customers further.
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