Discontinued room service at New York Hilton Midtown starts this AugustBy Angel Cuala on Jun 2, 2013 in Business, Lifestyle, United States •
The New York Hilton Midtown, NYC‘s largest hotel, is reportedly to eliminate its room service starting this August. This discontinued room service will be replaced by a self-service restaurant that will offer various kinds of meals from breakfast to dinner. This 2,000-room New York City hotel is near Times Square and Central Park.
New York Hilton Midtown
Credit: New York Hilton Midtown Facebook
As reported CrainsNewYork.com this Friday, May 31, 2013, this move by New York Hilton Midtown will affect 55 employees working for the room service, and may cause a trend in the hotel service industry. Hudson Hotel in New York and Public Chicago hotel are among those considering this idea.
According to the report, which will be fully explained at Crain’s New York Business print edition to be available this Monday, June 3, Herb n’ Kitchen, a cafeteria-style restaurant will open this summer, which is part of a bigger scheme at the hotel chain. It was announced back in October, but was not thought that time to be replacing the room service.
“Like most full-service hotels, New York Hilton Midtown has continued to see a decline in traditional room-service requests over the last several years,” A hotel spokesman was quoted in a statement. The Hilton Hawaiian Village has already discontinued its room service since last year.
“Room service is a big money loser for hotels. I don’t think anyone makes a profit on room service because of its labor costs. I’m sure all the big hotels will be looking at what Hilton is doing.” John Fox, senior vice president of PKF Consulting, told the paper.
“Are there people who won’t stay there because it doesn’t have room service?” Mr. Fox added, noting that a backlash from some consumers is unlikely to happen, referring to the hotels in New York that are now offering meals being delivered in brown paper bags.
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