Dave Mustaine hits Men’s Wearhouse on Facebook over poor customer service experience, receives apology

By on Jan 4, 2013 in Entertainment, Lifestyle, United States Comments

Megadeth‘s Dave Mustaine recently complained about Men’s Wearhouse on the official Megadeth Facebook page on Saturday, December 29, 2012, explaining his bad experience from the clothing’s poor customer service. The 51-year old rock icon later received an apology from the company.

Megadeth Dave Mustaine

Dave Mustaine of Megadeth
Image Credit: Dave Mustaine Facebook

“I know that not all of you have the kind of job that requires a suit, or wear a suit when you (if you) go to any kind of faith-based service, court date, wedding or funeral, but if you do…you are going to want to read this. You know me, I don’t complain much in writing, but I gotta get this off my chest.” Mustaine wrote on his lengthy Facebook post.

“A few days before Christmas I purchased a gift certificate from the Men’s Wearhouse in Salt Lake City, Utah as a gift for our awesome tour manager Jim Carroccio. You know the Men’s Wearhouse…the old geezer with the voice that sound like he has chain-smoked since he was a fetus; the one that espouses.” Mustaine added.

According to the founder and lead vocalist of Megadeth, a Men’s Wearhouse salesman promised him a ‘guaranteed two-day delivery’ but it has been 9 days and they are still waiting for the delivery of the gift certificate. He said they called the company but did not receive any explanation whatsoever.

“They made no effort whatsoever for this mix-up…although they did promise me the same guarantee that they gave me when I bought it; that is that they will send it ‘two-day delivery,’ but I already was promised this. Maybe they mean 12 day delivery.” Mustaine further wrote on his open letter to Men’s Wearhouse.

“I would strongly recommend you wear someone else’s suits. Go to Jos. A Bank instead. I for one will never set foot in a Men’s Wearhouse; even for shelter from a blizzard…I absolutely guarantee it.” Mustaine wrote on the last part of his rant, which has been shared for over 580 times and has received over 1,500 comments.

Yesterday, Thursday, January 3, 2013, a certain Joe of Men’s Wearhouse Social Media Team placed a comment on Dave Mustaine‘s Facebook rant and apologized for what happened, which can be read below. As of this writing, Mustaine has not yet responded and it is not clear as to whether the item has been delivered.

Dave, thanks for reaching out to us on Facebook. We apologize for the delay in receiving your gift card and agree that the delay is unacceptable. Customer satisfaction is our highest priority and we stand by our guarantee to deliver world class customer service. So, we’d like to speak with you about a solution but are having some trouble reaching you since we last connected on 12/28. Please send your contact info to [email protected] and our team will help you right away.

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