BlackBerry outage problems update: Email services, BBM traffic online now running, RIM says

By on Oct 13, 2011 in Africa, Europe, Internet, Middle East, North America, Opinion, Smartphone, Technology, United States, World Comments

Updated: October 13, 2011 9:36 p.m.

Read RIM founder Mike Lazaridis releases latest update on BlackBerry outage (Video)

Research In Motion (RIM) released its latest update on Wednesday, October 12, 2011 on the ongoing BlackBerry outage causing problems with email services, messaging, and web browsing.



BlackBerry smartphones
Image Credit: BlackBerry.com

As noted by RIM on its official website, email systems are now operating and we are continuing to clear any backlogged messages in US, Canada, Latin America, Europe, Middle East, India and Africa.

Apparently, the BlackBerry outage started as early as Monday in Europe, Middle East, India and Africa (EMEIA) and later have spread across the US and North America.

“I want to first apologize for the service interruptions and delays many of you have been experiencing this week.” RIM Chief Information Officer Robin Bienfait wrote on the post.

“We are taking this very seriously and have people around the world working around the clock to address this situation.” Bienfait added, along with the BlackBerry outage status for each area as a listed below.

For Europe, Middle East, India and Africa (EMEIA):
* Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
* BBM traffic is online and traffic is passing successfully
* Browsing is temporarily unavailable as the Support teams monitor service stability and continue to assess when this service can be safely brought online
* Support teams have added capacity to help with message delivery between regions and continents

For Canada and Latin America:
* Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers
* BBM and browsing services are online and traffic is passing successfully (except for three carrier networks in Latin America that are serviced by the EMEIA infrastructure – browsing is temporarily unavailable for those three carrier networks)
* Support teams are investigating reports of BBM delays

For the U.S.:
* Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
* Support teams have added capacity to help with message delivery between regions and continents
* BBM and browsing services are online and traffic is passing successfully
* Support teams are investigating reports of BBM delays



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