JetBlue starts giving refunds, free tickets to stranded passengers at Connecticut airport during snowstorm

By on Nov 4, 2011 in Lifestyle, Travel, United States Comments

JetBlue Airways is now starting to give refunds to the passengers of the six flights at Connecticut airport that were stranded for about 8 hours last Saturday, October 29, during the severe snowstorm.



JetBlue planes stranded at Bradley
International Airport in Connecticut

Image Credit: ABC News video

According to CNN on Friday, November 04, 2011, JetBlue spokeswoman Alison Croyle told them that stranded passengers at the Bradley International Airport in Hartford have been receiving the refund.

“Yes, we started issuing refunds, but it will take us a while to get everyone,” Croyle was quoted on the report, adding that the stranded passengers were given a letter earlier informing them about the refund.

CNN Senior U.N. Correspondent Richard Roth, who was at JetBlue Flight 504 and among the stranded passengers, noted that he had received a ticket price refund of $161.86; from Fort Lauderdale, Florida to Newark, New Jersey.

As noted in a report at Los Angeles Times on Wednesday, that passengers of Flight 504 will receive refunds and two free round-trip tickets for a future flight; while passengers on other flights will receive one round-trip ticket with their refunds.

Last Monday, JetBlue Chief Operating Officer Rob Maruster posted a video at YouTube and apologized for the inconvenience. The six flights were diverted to Hartford, Connecticut which was said to be due to various runway congestion and other operational issues at Newark and JFK airports.

Maruster emphasized the JetBlue is fully cooperating with the investigation of the Department of Transportation and that the airline is also making an internal evaluation to provide countermeasure.



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